Privacy Policy

ABOUT OUR PRIVACY POLICY

CloudConnected cares a lot about your privacy. We therefore only process data that we need for (improving) our services and carefully deal with the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This Privacy Policy applies to the use of the Website and cloudconnectedservices. The effective date for the validity of these terms is 19/02/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, where this data is used for, and with whom and under what conditions this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.

If you have any questions about our Privacy policy please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

ABOUT THE DATA PROCESSING

Below you can read how we process your data, where we store it, what security techniques we use and for whom the data are transparent.

WEBSHOP SOFTWARE

Magento

Our webshop has been developed with magento software. Personal data that you make available to us for our services is shared with this party. Magento has access to your data to provide us with (technical) support, they will never use your data for another purpose. Magento is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption, a strong password policy, and secure data storage. Magento reserves the right to share collected data within its own group and affiliated partners in order to further improve the service. Magento takes into account the applicable legal retention periods for (personal) data.

Magento

Our webshop was developed with Magento software, we have chosen AndersCloudConnected for our web hosting. Personal data that you make available to us for our services is shared with this party. AndersCloudConnected has access to your data to provide us with (technical) support, they will never use your data for another purpose. AndersCloudConnected is obliged to take appropriate security measures on the basis of the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

WEBHOSTING

CloudConnected (disambiguation)

We take web hosting and email services from CloudConnected. CloudConnected processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. CloudConnected has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. CloudConnected is required to secrecy under the agreement.

EMAIL AND MAILING LISTS

Mailchimp

We send our email newsletters with MailChimp. MailChimp will never use your name and email address for your own purposes. At the bottom of every email sent via our website, you will see the unsubscribe link. You will not receive our newsletter anymore. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that make it transparent or open and read e-mails. MailChimp reserves the right to use your data for the further improvement of the services and to share information with third parties in this context.

Office365 (Disambiguation)

We use office365 services for our regular business e-mail traffic. This party has taken appropriate technical and organisational measures to prevent misuse, loss and corruption of your and our data as much as possible. Office365 does not have access to our mailbox and we treat all our email traffic confidentially

PAYMENT PROCESSORS

Mollie, New New 9

To handle a (part of) the payments in our webshop we use Mollie’s platform. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organisational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. All of the above-mentioned safeguards regarding the protection of your personal data also apply to the components of Mollie’s services for which they enable third parties. Mollie does not retain your data for longer than is permitted under the statutory deadlines.

REVIEWS

Feedback Company

We collect reviews through the platform of Feedback Company. If you leave a review via Feedback Company, you are required to enter your name, place of residence, and email address. Feedback Company shares this information with us so that we can link the review to your order. Feedback Company also publishes your name and place of residence on its own website. In some cases, Feedback Company may contact you to provide an explanation for your review. In case we invite you to have a review, we share your name and email address and information regarding your feedback company order. They only use this information with the aim of inviting you to leave a review. Feedback Company has taken appropriate technical and organisational measures to protect your personal data. Feedback Company reserves the right to engage third parties for the purpose of providing the service, for this we have given feedback company permission. All the safeguards mentioned above regarding the protection of your personal data also apply to the components of the service for which Feedback Company engages third parties.

SHIPPING AND LOGISTICS

PostNL

If you place an order with us it is our job to have your parcel delivered to you. We use the services of PostNL to carry out the deliveries. It is necessary for us to share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL enables subcontractors, PostNL will also make your data available to these parties.

Dhl

If you place an order with us it is our job to have your parcel delivered to you. We use DHL’s services to carry out supplies. It is necessary to share your name, address and home data with DHL. DHL uses this data only for the purpose of carrying out the agreement. In the event that DHL engages subcontractors, DHL also makes your data available to these parties.

INVOICING AND ACCOUNTING

Microsoft & Reelee Sea

To keep track of our administration and accounting, we use the services of Microsoft & Reeleezee. We share your name, address and residence information and details regarding your order. This information is used to administer sales invoices. Your personal data is protected and stored. Microsoft & Reeleezee is required to secrecy and will treat your data confidentially. Microsoft & Reeleezee does not use your personal data for purposes other than described above.

EXTERNAL SALES CHANNELS

PURPOSE OF THE DATA PROCESSING

GENERAL PURPOSE OF THE PROCESSING

We use your data exclusively for the benefit of our services. That is to say, the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this information to contact you at a later time, other than at your request, we will ask you for your explicit consent. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all held to secrecy on the basis of the agreement between them and us or an oath or legal obligation.

AUTOMATICALLY COLLECTED DATA

Data collected automatically by our website is processed with the aim of further improving our services. This data (for example, your IP address, web browser and operating system) are not personal data.

COOPERATION IN FISCAL AND CRIMINAL INVESTIGATIONS

In common cases, CloudConnected may be required to share your data in connection with government tax or criminal investigation. In Such a case, we are obliged to share your data, but we will oppose it within the possibilities offered by the law.

RETENTION PERIODS

We retain your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also perceive this as a forgetful request. On the basis of applicable administrative obligations, we need to keep invoices with your (personal) data, so we will keep this data for as long as the applicable period expires. However, employees will no longer have access to your client profile and documents that we have produced as a result of your assignment.

YOUR RIGHTS

On the basis of the applicable Dutch and European legislation, you as the data subject have certain rights with regard to the personal data processed by or on our behalf. We explain below what rights are and how you can invoke these rights. In principle, we send copies and copies of your data only to your already known e-mail address in order to prevent misuse. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to authenticate yourself. We maintain an administration of handled requests, in case of a forgetful request, we administrate anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to complain to the Dutch Data protection Authority at any time if you suspect that we are using your personal data in a wrong way.

RIGHT OF ACCESS

You always have the right to see the data that we process and that relate to your person or to be traced to it. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data under our known e-mail address, stating the category under which we have stored this data.

RECTIFICATION RIGHT

You always have the right to have the data that we process (be) processed and that relate to your person or be traced to it. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been modified at the e-mail address known to us.

RIGHT TO RESTRICTION OF PROCESSING

You always have the right to limit the data that we process (or have) that relate to your person or to be traced. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at our known email address that the data until you lift the restriction are no longer processed.

RIGHT TO TRANSFERABILITY

You always have the right to have the data that we process (be) processed and that relate to your person or to be traced to it by another party. You can make a request with that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies of all data about you that we have processed or have been processed by other processors or third parties on behalf of our known email address. In all likelihood, in such a case, we can no longer continue the service because the secure connection of data files can no longer be guaranteed.

RIGHT OF OBJECTION AND OTHER RIGHTS

In common cases, you have the right to object to the processing of your personal data by or on behalf of CloudConnected. If you object we will immediately cease the data processing pending the handling of your objection. Is your objection well founded that we will make copies and/or copies of data that we (leave) process available to you and then cease the processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right is applicable. If you believe that this is the same, please contact our privacy contact person.

COOKIES

GOOGLE ANALYTICS

Via Our website cookies are placed from the American company Google, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required to provide access to these data under applicable laws and regulations. We collect information about your browsing behavior and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the Internet. Google uses this information to offer targeted ads (Adwords) and other Google services and products.

THIRD-PARTY COOKIES

In the event that third-party software solutions make use of cookies, this is stated in this privacy statement.

CHANGES TO THE PRIVACY POLICY

We reserve the right to change our privacy policy at any time. However, you will always find the latest version on this page. If the new privacy policy has implications for the way we process already collected data relating to you, we will notify you by email.

CONTACT DETAILS

CloudConnected (disambiguation)

van Boetzelaerstraat 1 1051CS Amsterdam Netherlands T (020) 303-6010 E info@CloudConnected.nl

Contact person for privacy matters

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