·August 12, 2019

A look behind the scenes: line monitoring, 4G backup, and total disruption for Rituals Haarlem

A stable and secure Internet connection is important for any modern organization and so is Rituals Haarlem. Rituals customers should always be able to PIN and WiFi should be available in the store at any time – all in a secure manner.

Therefore, we make sure that all kinds of Internet threats are automatically stopped even before they can reach the store. With our online line monitoring, we also constantly check that the Internet connection at the site is working properly. If an outage occurs, we will automatically switch to 4G and get to work immediately to fix it as soon as possible. Even at night or on weekends.

Remote security 24/7

Store security is also increasingly an IT concern. Consider online alarm or fire alarm systems. With 24/7 Alarm from CloudConnected, the cameras in the store are immediately monitored in the event of a report. This allows control room staff to see immediately if something is really going on – and when necessary, transmit the images live to the police. At the same time, the contacts of Rituals Haarlem themselves are also informed immediately via a push message to their cell phones, so that they themselves are also informed of an emergency.

Modern workplace

Despite digitization, even at Rituals Haarlem, one does not always escape paper. Sometimes the store needs remodeling, a new shelf plan is needed, or an order list needs to be printed. That’s why, with CloudConnected, we set up a modern back office workstation with a reliable HP Multifunctional that tracks itself when print cartridges run out. The delivery of new cartridges is thus fully automated and old cartridges are returned with them and recycled. Malfunctions with the printer are also monitored and resolved remotely and otherwise by a technician coming by the store.

Everything on time, everyone informed

When we were approached by Rituals Haarlem to get the IT infrastructure in order for its largest branch in the world, we immediately took the lead in providing all the necessary services. Because it was necessary to engage quickly with all stakeholders, we made direct contact with the contractor and the internal Rituals departments that were involved.

Because we at CloudConnected also work for other retailers, we were already familiar with the contractor of Rituals Haarlem and within no time there was a complete plan, all parties were informed and everyone had the information needed.

CloudConnected customers often cite our clear and fast communication as an advantage.

We have a single point of contact if a breakdown occurs – and customers themselves are also informed immediately via our 24/7 ServicesApp.

 

Want to know more about what CloudConnected can do in unburdening you in IT?

If so, please contact one of our consultants.

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Don’t settle for less than the best

Don’t settle for less than the best

There are several reasons why small and medium-sized businesses (SMEs) best fulfill their technology needs from one central location. One reason is that small businesses often have fewer resources. So it is essential to make the best use of resources. Another...

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